Return Policy

We have a 45-day return policy for you to request a return after receiving your item. In order to be eligible for a return, the piece must be in the same condition you received it, unused, with the original packaging and accessories included.

To start the return process, please email us at support@onlinecrystalworld.com. We will send you a return label, as well as instructions on how and where to send your package. Items sent back to us without requesting a return will be accepted but a restocking fee may apply.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), any products marked as "final sale" or gift cards. Please contact us if you have questions or concerns about your specific item.